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Desktop & User Care Solutions

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Effective Desktop & User Support Options for Smooth Functions Introduction:

At Network ICT, we recognize that employee productivity—rather than overcoming IT obstacles—determines the productivity of your company. Our Desktop & User Care services provide timely, dependable, round-the-clock on-site and remote assistance with the goal of relieving your end users of the hassles associated with addressing IT issues.

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Strengthening Your Group

Your employees should be concentrating on making a positive impact on the success of your company, not on solving technological problems. Our round-the-clock support system ensures that your end users may continue to be productive without worrying about accruing support charges by providing prompt and dependable assistance.

All-Inclusive Helpdesk Support

Your team should have an IT support system that is tailored to their requirements. We guarantee that your users receive prompt assistance without having to worry about incurring additional costs with our All-You-Need Helpdesk Support.

Preventive Managed Desk Services

We provide thorough preventative maintenance services as part of our proactive approach. Our Desktop Care solution, which makes use of state-of-the-art technology, consists of a desktop/laptop agent that is integrated into the Network ICT technology platform. This clever system comes with a managed antivirus package, remote access capabilities, and does daily preventive maintenance.

Staff Empowerment

With direct access to Network ICT’s limitless phone and remote help, your personnel can address problems quickly. Our Flat-Rate model ensures smooth operations by doing away with the need to wait for approval for increasing IT support charges.

Comprehensive Inventory Control

We provide more than just support; with our Network Operations Centre (NOC), we generate comprehensive inventory data and settings for every preventative maintenance task. Tracking serial numbers, license expirations, warranties, vendor data, service replies, and other things are all included in this. Our platform also includes a flexible scripting engine for the deployment of software applications remotely.

Your Trusted IT Advisor

With more than a thousand happy customers across the globe, Network ICT is committed to provide top-notch IT services and support. We put the efficient operation of your company first by providing specialized solutions and unmatched support.

Call us at 0551000363 for individualized guidance regarding your unique needs. Our top goal is seeing your organization succeed, so let us assist in moving it forward!

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